I recently realised that I had very little pay load capacity on my 5 year old camper trailer. However, I contacted Andrew at Trailer Spare Parts Australia for advice. I was expecting a sales pitch for I had never had any dealings with this company before. But it was not long before I realised that I was speaking to a person who genuinely wanted to help. Andrew went the extra mile for me and I have now the solution to my issue. Thank you Andrew! I will be recommending you to others. Nice to have fairdinkum good old fashion customer service. Cheers!!